Day to Day Responsibilities:
•Work closely with commercial team for all customer feedback tracking and take actions timely.
•Lead customer complaint cases investigation and follow up the improvement and provide 8D report to customer till issue closed.
•Work closely with DQA/WWQA to understand all CDT QIs progress and drive finishing engineering/production for corrective/preventive actions migration.
•Understand customer process/requirement and coordinate internal product specification requirements.
•Lead/Initiate internal quality improvement program and coordinate production/ engineering resources to prevent potential QIs.
•Support accounting team for total solution projects
•B.S or above degree in Science or Engineering related.
•3 years’ experience of quality or process engineering.
•Customer issue handling and prevention.
•Customer quality issue handling process.
•Problem solving with Quality tools and good knowledge in 8D improvement.
•Good English comprehension in spoken, writing and reading.
•Good communication and coordination/driving skill for cross department cooperation.
•Can work independently by self also work well within team.
•Good Excel, Word, PPT skills.